Refund Policy

Effective Date: November 1, 2025

Thank you for purchasing digital graphics from our website. Because our products are delivered electronically and cannot be returned, this Refund Policy outlines the limited circumstances under which refunds may be issued.

1. Digital Product Nature

Our products are digital graphics delivered instantly after purchase. Once a file has been downloaded or accessed, it cannot be returned, revoked, or "unseen." For this reason, refunds are generally not offered.

2. Refund Eligibility

We will issue a refund only if:

We are unable to provide the digital product you purchased due to a technical error on our end, or
The file is corrupt, incomplete, or otherwise unusable and we cannot supply a working replacement.

If we are able to resend or restore access to the product, that will be considered a successful fulfillment of your purchase and a refund will not be issued.

3. Non-Refundable Situations

Refunds will not be granted in the following cases:

You changed your mind after purchasing
You purchased the wrong item
You do not have the required software, skills, or tools to use the product
You misunderstood the licensing terms
You request a refund because the product cannot be redistributed, resold, sublicensed, or shared (as these actions are strictly prohibited by our license)

4. Licensing Restrictions

All digital graphics purchased from our website include a license to use the files in personal or commercial projects as allowed by our license terms. You may not:

Redistribute
Resell
Share
Sublicense
Give away the original files in any form

Violations of licensing restrictions do not qualify for refunds.

5. Issues With Your Order

If you believe your situation qualifies for a refund, please contact us within 7 days of purchase at:

Email: support@churchgraphicsco.com

Provide the following information:

Order number
Email used during purchase
Description of the issue
Screenshots or error messages (if applicable)

We will review your request and respond promptly.

6. Final Decision

All refund decisions are made at our sole discretion. If a refund is approved, it will be processed to the original payment method.

7. Contact Us

For questions about this Refund Policy, reach out to: